Roles and Responsibilities:

• Support sales team in CS role to take care the customers for the after sales services.
• Coordinate with other departments to ensure the business operation is under good run as well as meet the customers need and requirements.
• Manage inbound calls/emails/fax or in person from customers interested in renting a factory with BWID. 
• Respond to customer inquiries and concerns, resolve complains, emergencies and problems and provide factory renting service to customers.
• Maintain communication with sales team to address day-to-day needs and special requests.
• Other tasks assigned by the direct manager from time to time.

REQUIREMENTS

• Bachelor’s degree 
• 3-year experience in CS 
• Proficient in spoken and written English and Korean
• Proficient in Microsoft Office, 
• Professional customer service skills.
• Excellent verbal and written communication skills
• Strong problem-solving skill
• Well organization & time management.
• Ability to work effectively within a team and independently.
• Mature, dynamic and proactive